Terms and Conditions

Man with Van Hammersmith Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Hammersmith provides removal, transport and related services within its service area. By making a booking, using our services or allowing our team to carry out work at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the following meanings:

1.1 "Company" means Man with Van Hammersmith, the provider of removal and transport services.

1.2 "Customer" means the individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, delivery, collection, or related services provided by the Company.

1.4 "Service Area" means the geographical areas in which the Company operates and accepts bookings, including Hammersmith and surrounding locations as determined by the Company.

1.5 "Booking" means an agreement between the Customer and the Company for the provision of Services on a specified date and time, whether made by telephone, online, or in writing.

1.6 "Goods" means any items, belongings, furniture, equipment, or materials that are the subject of the Services.

2. Scope of Services

2.1 The Company provides man and van, home and office removals, small moves, local collection and delivery, and related transport services within its Service Area.

2.2 The Company reserves the right to refuse to carry any Goods that, in its reasonable opinion, are hazardous, illegal, unsafe, excessively heavy, improperly packaged, or not suitable for transport in the Company vehicle.

2.3 The Customer must inform the Company in advance of any special requirements, access issues, parking restrictions, limited entry points, or other information that may reasonably affect the performance of the Services.

3. Booking Process

3.1 Bookings may be made by the Customer by telephone or through the Company’s booking channels as made available from time to time.

3.2 When requesting a quote, the Customer must provide accurate and complete information, including but not limited to:

a) Collection and delivery addresses
b) The nature, approximate quantity, and size of Goods
c) The number of floors and presence of lifts at collection and delivery locations
d) Any access restrictions, parking limitations or time constraints
e) The desired date and time for the Services.

3.3 Any quote provided by the Company is based on the information supplied by the Customer. If the information is inaccurate or incomplete, the Company reserves the right to amend the quote, adjust the price, or decline to carry out some or all of the Services.

3.4 A Booking is only confirmed when the Company has accepted the Customer’s request and, where required, the Customer has paid any applicable deposit or prepayment requested by the Company.

3.5 The Customer is responsible for checking the details of the Booking confirmation and must notify the Company promptly of any errors or discrepancies.

4. Pricing and Payment Terms

4.1 Prices are usually quoted based on an hourly rate or as a fixed price, depending on the nature of the job, travel distance, size of vehicle, and number of operatives required.

4.2 Unless expressly stated otherwise, all prices quoted are exclusive of any applicable congestion charges, tolls, parking charges, and other similar costs, which will be charged in addition where incurred in the course of providing the Services.

4.3 The Company reserves the right to vary its rates from time to time. The applicable rate will be the rate agreed at the time of Booking, provided that the scope of work remains unchanged.

4.4 Payment is due in full upon completion of the Services on the service date, unless alternative payment terms have been agreed in advance in writing by the Company.

4.5 The Company may, at its discretion, require a deposit or full prepayment in order to secure a Booking. Any such requirement will be communicated to the Customer at the time of Booking.

4.6 Accepted payment methods will be communicated by the Company and may include cash, card payment, or bank transfer. The Customer must ensure that cleared funds are available at the time payment is due.

4.7 If payment is not made when due, the Company reserves the right to:

a) Charge reasonable interest on overdue amounts
b) Suspend or cancel further services
c) Retain Goods in its possession as security until payment is received, subject to applicable law.

5. Customer Responsibilities

5.1 The Customer is responsible for ensuring that:

a) All Goods are properly and securely packed, unless the Company has agreed to provide packing services
b) Fragile, delicate, or high value items are clearly marked and disclosed to the Company
c) Appliances are disconnected, defrosted, drained, and prepared for transport
d) All Goods are ready for loading at the agreed start time
e) Suitable parking is available for the Company vehicle at both collection and delivery points.

5.2 The Customer shall obtain and pay for any necessary permits, permissions, or arrangements for parking or access at the premises.

5.3 The Customer, or a responsible representative, must be present at both the collection and delivery points to supervise the move, provide instructions, and check that all Goods are collected and delivered.

5.4 The Customer must not ask the Company’s staff to do anything that is unsafe, illegal, or beyond the scope of the agreed Services.

6. Cancellations, Amendments and Delays

6.1 If the Customer wishes to cancel or amend a Booking, the Customer must notify the Company as soon as possible.

6.2 The Company may apply a cancellation charge where a Booking is cancelled with short notice. The following charges may apply:

a) Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded at the Company’s discretion.
b) Cancellation between 24 and 48 hours before the scheduled start time: the Company may retain part or all of any deposit or charge up to 50 percent of the estimated price.
c) Cancellation less than 24 hours before the scheduled start time or failure to provide access: the Company may charge up to 100 percent of the estimated price.

6.3 If the Customer wishes to change the date, time, or scope of the Services, this will be subject to the Company’s availability and may result in a revised quote or additional charges.

6.4 The Company will make reasonable efforts to commence the Services at the agreed time but cannot be held liable for delays caused by traffic, weather, road closures, accidents, vehicle breakdown, or other circumstances beyond its reasonable control.

6.5 If the Company is delayed or prevented from performing the Services due to the Customer not being ready, lack of access, or other Customer-related issues, the Company may charge for waiting time at its standard hourly rate.

7. Liability and Limitations

7.1 The Company will exercise reasonable care and skill in handling and transporting the Goods.

7.2 The Company’s liability for loss of or damage to Goods shall, in all circumstances, be limited to a reasonable sum per job, subject to any higher level of cover specifically agreed in writing prior to the commencement of the Services.

7.3 The Company shall not be liable for:

a) Loss or damage arising from war, terrorism, civil commotion, or acts of God
b) Loss or damage caused by wear and tear, deterioration, leakage, or perishable items
c) Loss or damage to items that are brittle, fragile, or particularly delicate, unless the Company has specifically agreed to pack such items
d) Loss or damage arising from the Customer’s failure to properly pack, secure, or protect items
e) Loss or damage to goods not packed and unpacked by the Company
f) Loss of or damage to cash, jewellery, watches, precious stones or metals, securities, important documents, or other valuables, whether or not declared, as these should not be included in the Goods for removal.

7.4 The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of revenue, or loss of opportunity.

7.5 The Customer must notify the Company in writing of any loss of or damage to Goods as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Company may decline to consider claims made outside this period.

7.6 Nothing in these Terms and Conditions shall operate to exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded by law.

8. Insurance

8.1 The Company maintains appropriate insurance cover in respect of its legal liabilities arising out of the provision of the Services.

8.2 The Customer is encouraged to obtain additional insurance cover for high value or particularly fragile items, or where the value of the Goods exceeds the Company’s standard liability limits.

9. Waste, Disposal and Environmental Regulations

9.1 The Company is not a general waste carrier and will only remove or dispose of items in accordance with applicable waste and environmental regulations.

9.2 The Customer must not present for removal any items classified as hazardous, including but not limited to gas cylinders, flammable liquids, explosives, corrosive substances, chemicals, asbestos, clinical waste, or similar materials.

9.3 If the Company agrees to remove unwanted items for disposal or recycling, this will be by separate agreement and may be subject to additional charges.

9.4 The Customer remains responsible for ensuring that any items presented for removal and disposal may lawfully be disposed of and that no third party rights are infringed.

9.5 The Company reserves the right to refuse to remove or transport any items that it reasonably believes may breach waste or environmental regulations or pose a risk to health, safety, or the environment.

10. Access, Property Damage and Parking

10.1 The Customer must ensure that there is adequate access to the property, including clear hallways, staircases, and doorways, to allow safe loading and unloading of Goods.

10.2 The Company will take reasonable care to avoid damage to property during the performance of the Services. However, the Customer should protect floors, walls, and fixtures where appropriate.

10.3 The Company shall not be liable for damage to driveways, lawns, paths, or other surfaces resulting from the positioning of vehicles, provided that the Company’s staff have acted with reasonable care and skill.

10.4 The Customer is responsible for any fines, penalties, or parking charges incurred as a result of inadequate parking arrangements at the collection or delivery points, unless such costs arise from the Company’s error.

11. Right to Subcontract

11.1 The Company reserves the right to use subcontractors or agents to carry out all or part of the Services.

11.2 Where subcontractors are used, the Company will take reasonable steps to ensure that such parties are competent and insured, but the Company shall not be liable for acts or omissions of subcontractors beyond the Company’s reasonable control.

12. Complaints and Disputes

12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible, ideally on the day of service or within a reasonable time thereafter.

12.2 The Company will aim to investigate and respond to complaints promptly and reasonably, and may request supporting information or evidence from the Customer.

12.3 Both parties agree to attempt to resolve disputes amicably in good faith before taking formal legal action.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events outside its reasonable control, including but not limited to extreme weather, natural disasters, strikes, accidents, road closures, or governmental restrictions.

13.2 In such circumstances, the Company may suspend the Services for the duration of the event or agree a new date and time with the Customer.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.

15.2 No failure or delay by the Company in exercising any right, power, or remedy shall operate as a waiver of that right, power, or remedy, and any waiver must be in writing.

15.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, statements, or representations, whether oral or written, relating to the same subject matter.

15.4 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to the Services provided under that Booking.