Man With Van Hammersmith Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Hammersmith provides removals, transport, loading, unloading, and related moving services for domestic and commercial customers in the UK. By making a booking, confirming a job, or allowing our team to begin work, the customer agrees to be bound by these terms. For the purposes of this document, references to we, us, and our mean Man With Van Hammersmith, and references to you and your mean the person, business, or organisation requesting the service.

These terms are intended to be clear and practical. They cover the booking process, payment conditions, cancellations, liability, waste handling, and the legal framework that applies to our services. They should be read carefully before a booking is confirmed. If any part of these terms is not understood, the customer should raise the issue before the service begins. Continued use of our man and van service, van with man service, or any related moving support means acceptance of the terms applicable at the time of booking.

We reserve the right to update these terms from time to time to reflect operational changes, legal obligations, or improvements to our service. The version in force at the time of booking will apply to that specific job unless a different written agreement has been made. Customers are encouraged to ensure that the details provided at the time of booking are accurate and complete, as incorrect information may affect pricing, timing, or the scope of the work.

1. Booking Process

All bookings for our Hammersmith man and van services must be made with accurate and current information. When requesting a booking, you will normally need to provide the collection and delivery addresses, the preferred date and time, a description of the items to be moved, access details, parking conditions, and any special handling requirements. The more accurate the information, the more reliable the quotation and schedule will be.

Quotes may be provided based on the information supplied at the time of enquiry. Unless otherwise stated, quotations are estimates and may change if the actual job differs from the original description. Changes may include additional items, difficult access, extended waiting time, multiple trips, stairs, the need for specialist equipment, or delays caused by the customer. A booking is only confirmed once we have accepted the job and, where required, received any deposit or advance payment.

It is your responsibility to ensure that the service requested is suitable for the items being moved. Our Man With Van Hammersmith team can assist with a wide range of light removals, furniture moves, and transport tasks, but we do not automatically accept items requiring specialist handling unless this has been agreed in advance. If an item is unusually heavy, fragile, valuable, hazardous, or awkwardly shaped, you must tell us before the booking is confirmed.

2. Service Details and Customer Responsibilities

The customer must ensure that all premises are reasonably accessible and safe for the performance of the service. This includes arranging parking where necessary, obtaining permits if required, and making sure that entry points, stairways, lifts, and loading areas can be used without unlawful obstruction. If parking restrictions, building rules, or site access limitations cause delays or additional cost, those costs may be passed on to the customer.

Unless agreed otherwise, the customer is responsible for dismantling and reassembling items that require specialist tools or manufacturer-specific procedures. Our team may assist where appropriate, but we do not guarantee assembly work unless it has been expressly included in the booking. You must also ensure that all fragile items are properly packed and protected before transport. We may refuse to move items that are inadequately packed or appear unsafe to handle.

The customer is responsible for removing or securing loose contents from drawers, cabinets, appliances, and containers unless otherwise arranged. We are not liable for damage caused by items shifting due to inadequate packing, poor closure, or unstable loading arranged by the customer. Our role is to carry out the agreed service with reasonable care and skill, not to inspect the internal condition of all packed goods.

3. Payments

Payment terms will be confirmed at the time of booking or before the service begins. We may require a deposit, full advance payment, or payment on completion depending on the size and nature of the job. Accepted payment methods may vary by booking and may include bank transfer, card payment, or cash where permitted. Any payment instruction given to you will form part of the booking conditions for that service.

All prices are quoted in pounds sterling unless stated otherwise. Unless a fixed price has been expressly agreed in writing, charges may be based on hourly rates, distance, labour, waiting time, vehicle size, congestion, parking, or additional services. Where the actual work exceeds the originally agreed scope, extra charges may apply. You agree to pay all legitimate charges arising from changes requested by you or necessary to complete the job safely and lawfully.

Late payment may result in additional recovery costs, interest, or administrative fees where permitted by law. If a customer fails to pay on time, we may suspend future services, withhold delivery of goods where lawful, or take reasonable steps to recover the debt. Any dispute about an invoice should be raised promptly and in good faith, with details of the specific amount or item in question.

4. Cancellations, Rescheduling, and Waiting Time

Cancellations should be made as soon as possible. If you cancel a booking after it has been confirmed, cancellation charges may apply. The amount charged may depend on how much notice is given, whether the vehicle and crew have already been allocated, and whether the job is likely to prevent us from taking alternative work. Short-notice cancellations may be charged in full or partially.

We may also need to reschedule or cancel a booking due to circumstances beyond our control, including vehicle breakdown, severe weather, staff illness, road closures, or legal restrictions. Where this happens, we will aim to offer an alternative date or a suitable revised arrangement. We will not be responsible for indirect losses caused by a necessary reschedule, provided we act reasonably and communicate the issue as soon as practical.

If our team arrives at the agreed location and is unable to start work because access is blocked, information is incorrect, the property is unavailable, or the customer is absent, waiting time may be charged. If the delay becomes excessive, we may treat the job as cancelled by the customer. Any such decision will be made reasonably and in light of the circumstances on site.

5. Liability and Limitations

We will perform our services with reasonable care and skill. However, our liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to exercise reasonable competence. We are not liable for losses that are indirect, consequential, or not reasonably foreseeable at the time of booking, including loss of profit, loss of business opportunity, or emotional distress.

Customers must notify us immediately if any damage or issue is noticed during or after the service. Where an item is damaged and the damage is attributable to our proven fault, our liability may be limited to repair, replacement, or a refund of the affected service element, depending on the circumstances and the level of loss established. Any claim must be supported by evidence, including photographs, a description of the item, and proof of value where relevant.

We are not responsible for pre-existing damage, wear and tear, faulty packaging, hidden defects, or items that are fragile due to age or condition. We are also not liable for damage caused by dismantling performed by the customer, insecure packaging, or items that were not declared as delicate or valuable at the time of booking. Customers should take appropriate insurance cover for valuable goods where needed.

6. Goods in Transit, Storage, and Customer Property

If goods are transported by our team, they will be handled with reasonable care during loading, transit, and unloading. However, unless a separate insurance arrangement is confirmed in writing, the customer remains responsible for ensuring that the goods are insured to an appropriate level for their value and condition. Our service does not automatically include full goods-in-transit insurance for all item types or values.

Any temporary holding of goods, if agreed, will be limited to the stated period and conditions. We are not a storage provider unless expressly agreed in writing, and any such arrangement will be subject to separate terms. Items left with us beyond the agreed period may incur further charges, and we may require additional instructions before release or delivery.

The customer confirms that they have the right to move, transfer, or dispose of all items provided for collection. We are entitled to rely on the customer’s instructions and representations. If we later discover that items were supplied without proper authority, or that they contain prohibited content or undeclared hazards, we may refuse service, notify relevant authorities where required, and recover any costs reasonably incurred.

7. Waste, Disposal, and Environmental Regulations

Where our man and van Hammersmith service is used for disposal, clearance, or removal of unwanted items, all waste handling must comply with UK waste laws and environmental requirements. Customers must clearly identify which items are to be removed as waste, which are to be retained, and which are to be delivered. If there is any ambiguity, we may treat items as non-waste until instructed otherwise in writing or by clear on-site agreement.

We will only collect and transport waste in a lawful manner and may refuse items that are hazardous, prohibited, leaking, contaminated, or otherwise unsuitable for carriage. This includes but is not limited to asbestos, chemicals, pressurised containers, medical waste, fuel, and unlabelled dangerous substances. If unlawful or unsafe waste is presented, the customer may be responsible for any related delay, return journey, specialist disposal fees, or compliance costs.

We may use licensed disposal facilities or approved transfer arrangements where required. The customer agrees not to ask us to dispose of waste illegally, to fly-tip, or to breach environmental rules. If a booking includes clearance work, the customer is responsible for ensuring that any controlled waste, duty-of-care documentation, or separation requirements have been discussed in advance. We reserve the right to request proof or clarification where necessary to comply with our legal obligations.

8. Delays, Force Majeure, and Operational Limits

We are not liable for delays or failure to perform our obligations where such delay is caused by events outside our reasonable control. These events may include traffic incidents, adverse weather, road closures, industrial action, government restrictions, civil disorder, accidents, illness, or failure of third-party services. In such circumstances, we will try to minimise disruption and continue the service where reasonably possible.

If a delay occurs, the booking may be extended and charged accordingly, especially where our team remains available but is prevented from completing the work on time by circumstances beyond our control. We will act reasonably and keep the customer informed, but we cannot guarantee exact arrival or completion times unless a specific time guarantee has been agreed in writing.

We may also refuse to perform or continue a job if doing so would be unsafe, unlawful, or beyond the agreed scope. This includes situations where access is dangerous, items are grossly overweight, the customer requests unsafe lifting, or the premises present a serious health and safety risk. In such cases, the customer may still be charged for time already spent and costs reasonably incurred.

9. Claims, Complaints, and Dispute Handling

Any claim for loss or damage should be made within a reasonable time after the service, and in any event as soon as the issue is discovered. Claims should include sufficient detail to allow us to review what happened, including the date of service, the item affected, and the nature of the alleged loss. We may ask for supporting evidence before any payment or remedy is considered.

We aim to resolve disputes fairly and without unnecessary formality. Where a service issue is established, we may offer a repair, a partial refund, or another reasonable remedy depending on the facts. No admission of liability will be made until the matter has been reviewed. The customer must give us a reasonable opportunity to investigate before taking unilateral steps that could worsen the alleged loss.

If a dispute cannot be resolved informally, the parties may pursue the matter through the courts of England and Wales, subject to the governing law clause below. Nothing in these terms affects any rights that cannot lawfully be excluded under UK consumer law. Customers using our service as consumers retain the statutory rights available to them under applicable legislation.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any non-resolved dispute, unless applicable law requires otherwise.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect. A failure or delay by us in enforcing any right or remedy will not operate as a waiver of that right or remedy. These terms constitute the agreement between the parties regarding the service and replace any previous oral or written understanding to the extent of any inconsistency.

Man With Van Hammersmith provides a professional moving and transport service under these terms, and every booking is made on the basis that the customer has read, understood, and accepted them. By proceeding, you confirm that all information supplied is truthful, that you have authority to arrange the work, and that you agree to comply with the responsibilities set out in this document.