These Terms and Conditions set out the basis on which Man With Van Hammersmith provides moving, loading, transport and related services to customers in the UK. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create a clear, fair and practical service arrangement for both sides.

In these Terms, references to “we”, “us” and “our” mean the service provider operating under the man with van Hammersmith name, and references to “you” or “your” mean the customer, client, sender, recipient, or any authorised representative acting on your behalf. These terms apply to domestic, commercial and ad hoc transport work, unless a separate written agreement states otherwise.

All services are provided subject to availability, vehicle suitability, lawful access, and accurate information provided by you at the time of booking. We reserve the right to refuse or suspend services where doing so is necessary for safety, legal compliance, or reasonable operational reasons. Nothing in these Terms affects your statutory rights under UK law.

1. Booking Process

Bookings may be made by agreeing a quotation, confirming a service request, or otherwise instructing us to proceed. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or advance payment. We may request details such as collection and delivery addresses, property access, item descriptions, moving dates, volume, weight, and any special handling needs.

You must ensure all information supplied during the booking process is complete and accurate. If the actual service differs from the information provided, we may amend the quotation, change the vehicle, adjust the crew size, or alter the timing of the job. For van and man removal services, accurate descriptions are particularly important where access is restricted or items are unusually heavy, fragile, or awkward in size.

We may offer estimates based on the details available at the time. Unless expressly stated as fixed, estimates may change if the scope of work changes, access is more difficult than described, waiting time increases, or additional handling is required. We will aim to notify you of material changes before carrying out extra work, but if circumstances arise during the job, you authorise us to take reasonable steps to complete the service safely and efficiently.

2. Service Scope and Customer Obligations

Our services may include loading, unloading, transport, furniture handling, single-item moves, light dismantling, and other agreed moving tasks. The exact scope will be limited to what has been agreed in the booking confirmation or quotation. Any additional work must be agreed before it is carried out, either verbally or in writing, and may be charged separately.

You are responsible for ensuring that items are packed appropriately unless packing has been expressly included in the booking. Fragile, high-value, sentimental, or specialist items should be protected, labelled and disclosed in advance. We are entitled to refuse to move any item that is illegal, unsafe, hazardous, excessively heavy without adequate equipment, or otherwise unsuitable for transport by a man with a van in Hammersmith service.

You must also ensure that the collection and delivery points are accessible, that parking or loading arrangements are lawful, and that any permissions needed for entry, lift access, or parking are obtained in advance. Delays caused by inaccessible premises, incorrect addresses, or missing permissions may result in additional waiting charges or the need to reschedule the service.

3. Payments and Charges

Prices will be set out in the quotation, booking confirmation, or agreed rate card, where applicable. Charges may be calculated on a fixed price basis, hourly basis, distance basis, or a combination of these methods. Unless stated otherwise, prices are exclusive of any extra charges arising from waiting time, congestion, parking penalties caused by customer instructions, additional labour, or work outside the original scope.

Payment terms will be confirmed at the time of booking. We may require a deposit or full payment in advance for some services, especially where vehicle allocation, multiple staff, or special scheduling is involved. The balance, if any, must be paid in full on completion of the job unless another arrangement has been agreed in writing. We may accept bank transfer, card payment, or other methods we choose to offer from time to time.

If payment is not made when due, we may charge interest and reasonable recovery costs to the fullest extent permitted by law. We may also suspend further services, retain goods only where lawful, or seek payment before unloading in circumstances where non-payment risk is significant. Where a quotation is based on an estimated duration, the final invoice may reflect actual time spent and any agreed additions.

4. Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking, but charges may apply depending on the notice given and the resources already allocated. If you cancel with sufficient notice, we will usually try to avoid charging any cancellation fee, though administration costs or unrecoverable expenses may still apply where permitted. If you cancel at short notice, after our team has been dispatched, or on arrival, a proportion of the agreed fee may be payable.

Where we need to cancel or reschedule due to vehicle breakdown, staff illness, unsafe conditions, severe disruption, or other operational reasons beyond our reasonable control, we will use reasonable efforts to offer an alternative time or date. We will not be liable for losses caused by delay or cancellation to the extent that they arise from events outside our reasonable control, provided we act reasonably in the circumstances.

Delays may occur due to traffic, weather, access restrictions, loading difficulties, or circumstances at prior or subsequent jobs. While we aim to arrive within the agreed time window, time slots are estimates unless we have expressly guaranteed otherwise. No refund will normally be due for minor delays that are outside our reasonable control and do not prevent performance of the service.

5. Liability, Risk and Insurance

We will take reasonable care when handling your goods and carrying out the service. However, our liability is limited to loss or damage caused by our proven negligence or breach of contract. We are not responsible for pre-existing defects, hidden damage, insufficient packaging, inherent fragility, or damage caused by improper loading instructions provided by you or your representative.

Where items are particularly valuable, rare, irreplaceable, or have a high replacement cost, you should notify us in advance and ensure that suitable insurance cover is in place. Unless specifically agreed in writing, we do not provide valuation or specialised insurance advice. For the avoidance of doubt, our service is not a substitute for contents insurance, and man with van services do not automatically cover every item to full replacement value.

To the maximum extent permitted by law, we shall not be liable for indirect, incidental or consequential losses, including loss of profit, loss of business, missed appointments, or loss of opportunity. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

6. Items, Prohibited Goods and Customer Warranties

You warrant that any goods handed to us are lawfully owned by you or that you have authority to arrange their movement. You must not ask us to transport stolen goods, illegal substances, dangerous materials, weapons, or any item whose transport would breach law or regulation. We may inspect items at a reasonable level where needed to assess safety, compliance, or suitability for transport.

We may refuse to carry, move, load or unload any item that appears unsafe, excessively hazardous, or likely to cause damage to people, property or the vehicle. This includes certain chemicals, gas cylinders, combustible materials, live animals, and other restricted or regulated items. Any refusal based on safety or legal concerns shall not constitute a breach of contract by us.

If you fail to disclose that a load contains prohibited, restricted, or hazardous items, you may be liable for all losses, costs, penalties, clean-up expenses and claims arising from that failure. You also agree to indemnify us against any third-party claim resulting from your breach of these warranties, except where the loss is caused solely by our negligence or unlawful conduct.

7. Waste, Disposal and Environmental Compliance

If the booking includes removal, disposal, or transport of waste, the service will be performed in line with applicable UK waste regulations. You must accurately describe any waste in advance and must not present controlled, hazardous, clinical, asbestos-related, or other regulated waste unless we have expressly agreed to handle it and all legal requirements are satisfied. We may require supporting information before accepting any waste-related work.

Where we remove waste on your behalf, you remain responsible for ensuring that the waste is properly described and that you have the legal right to dispose of it. We may use licensed transfer stations, recycling facilities, or disposal routes as appropriate. You agree that any duty of care documentation, transfer note, or equivalent record may be completed using information you provide, and you must cooperate with reasonable requests relating to compliance.

If waste has been mixed with general goods, contains prohibited material, or is not suitable for ordinary disposal, we may refuse collection or charge additional fees for segregation, handling, or lawful disposal. We will not knowingly participate in unlawful dumping, fly-tipping, or any disposal activity that breaches environmental law. Where disposal is included, the service is limited to the scope agreed and does not include remediation of contamination unless expressly stated.

8. Complaints, Force Majeure and General Provisions

If you believe there has been a problem with the service, you should raise the issue as soon as reasonably possible so that it can be investigated. We may ask for photographs, written details, item lists, or other supporting information. Any claim for loss or damage should be reported promptly, and in any event within a reasonable time after completion of the service.

We shall not be in breach of these Terms if performance is delayed or prevented by events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, civil disruption, fire, flood, industrial action, governmental restrictions, or supplier failure. In such cases, we may suspend the service, arrange a revised date, or take other reasonable steps to minimise disruption.

These Terms constitute the entire agreement between you and us regarding the service, unless varied in writing. If any provision is found unenforceable, the remaining provisions shall continue in full force. No waiver of any term shall be effective unless agreed in writing. References to the singular include the plural and vice versa where the context requires it.

9. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. If you are using the service in another part of the UK, mandatory consumer protections applicable in that jurisdiction may still apply where relevant and cannot be excluded by contract.

Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. By booking with Man With Van Hammersmith, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.